Terms and conditions

Cancellation

Here at Superjeep.is and Icelandinluxury.is, we kindly ask that all cancellations be made by phone or email with as much notice as possible.  However, in accordance with business practices in Iceland, we reserve the right to charge cancellation fees as follows:

  • A full refund if cancellation is made at least 48 hours prior to departure
  • No refund if cancellation is made within 48 hours of departure
  • Refund will always be in ISK and the refund amount will be the same as was paid in ISK, this applies also for products whit discount and offers (this means what is FREE or with 100% discount will always be 0 ISK in refund). 

Complaints

For those who wish to make a complaint following a tour with SuperJeep.is, we ask that all complaints be made within 7 days of the tour, otherwise possible compensation is not valid.

Other

We reserve the right to alter tours due to weather or road conditions or any other circumstances out of our control. This includes cancellation at any moment during the tour to ensure the safety of our clients and staff.We also do not take responsibility for injuries, accidents or death caused by the client’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences or other similar causes.

The Northern Lights superjeep tour is dependent on the weather and sky conditions and we reserve the right to cancel at any time. If the evening tour goes ahead and the Northern Lights are not seen, we will offer you to try once again for free! The FREE try never expire as long as we are running the hunt for the Northern Lights but the FREE try will always be pending on availability.

Insurance

Superjeep.is advises all of its clients to purchase insurance before taking any of its tours.

Validity of Prices

We reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

Payment

We will send you a confirmation email once you have made the booking. The full amount will be charged to your card as soon as the booking is confirmed.

However, if you wish to set up a payment plan, please contact customer support and we will be happy help.

If you have any questions about the payment process, please use the contact form here.

Privacy & Cookies

superjeep.is uses cookies to improve performance and enhance the user experience for vsitors to our website. This policy clarifies how we do this and how cookies are managed, see more: https://www.superjeep.is/privacy--cookies

Good to know

It is important to understand that in Iceland you can experience all four seasons in less than one day. It is vital to wear comfortable and appropriate clothing like waterproof, walking shoes, dress in layers to be able to enjoy the excursions to the fullest.

Superjeep App

Superjeep  has made every attempt to ensure the accuracy and reliability of the information provided on this app. However, the information is provided "as is" without warranty of any kind. superjeep does not accept any responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained on this app.  No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided in this app nor to the suitability or otherwise of the information to your particular circumstances.  We cannot and will not guarantee that this app is free from computer viruses or anything else that has destructive properties.  We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this app, or from your use of (or failure to use) the information on this app. This app provides links to other websites owned by third parties. The content of such third party sites is not within our control, and we cannot and will not take responsibility for the information or content thereon. Links to such third party sites are not to be taken as an endorsement by Superjeep of the third party site, or any products promoted, offered or sold on the third party site, nor that such sites are free from computer viruses or anything else that has destructive properties. We cannot and do not take responsibility for the collection or use of personal data from any third party site. In addition, we will not accept responsibility for the accuracy of third party advertisements. 

 

 

Customer reviews

We went on this tour with Magnus, David and Ragnar. It was a superb day out. The guides are very knowledgable and happy to share their knowledge with us. They are enthusiastic and proud of their country. There was a bit of a snow storm at the top of ...

Carol Mayl, United Kingdom

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What a fantastic way to celebrate my wifes 50th, amazing. The guys were brilliant with helping me set up my camera, got some stunning shots. Thank you very much. PS. The jeeps are pretty cool too.

Lee & Carole Thompson, United Kingdom

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