Terms and conditions

Cancellation

Here at SuperJeep.is, we kindly ask that all cancellations be made by phone or email with as much notice as possible. However, in accordance with business practices in Iceland, we reserve the right to charge cancellation fees as follows:

  • A full refund if cancellation is made at least 48 hours prior to departure
  • No refund if cancellation is made within 48 hours of departure

Complaints

For those who wish to make a complaint following a tour with SuperJeep.is, we ask that all complaints be made within 7 days of the tour, otherwise possible compensation is not valid.

Other

We reserve the right to alter tours due to weather or road conditions or any other circumstances out of our control. This includes cancellation at any moment during the tour to ensure the safety of our clients and staff.

We also do not take responsibility for injuries, accidents or death caused by the client’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences or other similar causes.

Insurance

SuperJeep.is advises all of its clients to purchase insurance before taking any of its tours.

Validity of Prices

We reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

Payment

We will send you a confirmation email once you have made the booking. The full amount will be charged to your card as soon as the booking is confirmed.

However, if you wish to set up a payment plan, please contact customer support and we will be happy help.

If you have any questions about the payment process, please use the contact form here.

Customer reviews

This was our second tour of the week and because of the snowy conditions we went in an even bigger super jeep!! The tour didn't quite go as advertised, but it was a brilliant day and we saw some different sites to those advertised. Due to the conditi...

Carol Mayl, United Kingdom

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We had an absolutely brilliant day. Ragner was excellent in every way. We never felt rushed. Saw some sights that we will never forget. Don't forget to try the Lamb Soup at the Waterfall, it is amazing and just what we needed on a wet January day. If...

Jim, Helen, Jay & Rick Percival, United Kingdom

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