Terms and conditions

Cancellation

Here at SuperJeep.is, we kindly ask that all cancellations be made by phone or email with as much notice as possible. However, in accordance with business practices in Iceland, we reserve the right to charge cancellation fees as follows:

  • A full refund if cancellation is made at least 48 hours prior to departure
  • No refund if cancellation is made within 48 hours of departure

Complaints

For those who wish to make a complaint following a tour with SuperJeep.is, we ask that all complaints be made within 7 days of the tour, otherwise possible compensation is not valid.

Other

We reserve the right to alter tours due to weather or road conditions or any other circumstances out of our control. This includes cancellation at any moment during the tour to ensure the safety of our clients and staff.

We also do not take responsibility for injuries, accidents or death caused by the client’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences or other similar causes.

Insurance

SuperJeep.is advises all of its clients to purchase insurance before taking any of its tours.

Validity of Prices

We reserve the right to change prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or due to any other cost increases that are outside our control. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival.

Payment

We will send you a confirmation email once you have made the booking. The full amount will be charged to your card as soon as the booking is confirmed.

However, if you wish to set up a payment plan, please contact customer support and we will be happy help.

If you have any questions about the payment process, please use the contact form here.

Customer reviews

We took this and other tours with Daytour (Ragnar) in 2004, we had a great time and it really made our holiday special. Everything was well organised in advance and it was much better than a coach tour as we got as much or little time at each place a...

Craig Tully, United Kingdom

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We were in Iceland for just 48 hours and were hoping to see the Northen Lights for our 20th Wedding Anniversary. With the first day cloudy and raining we only had one shot on 13th Nov so decided (based on all these reviews) to go with Superjeep.is. W...

David Regler, United Kingdom

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